Contact the Newsroom

Last updated 15 July 2026.

We welcome contact from readers, industry participants, regulators, researchers and press. This page lists the correct channels for each type of enquiry and our commitments on response time.

Editorial correspondence. All editorial correspondence, including tips, reader feedback, correction requests and story ideas, should be sent to [email protected]. Marlene Kastellorizo, our editor in chief, personally reads every email sent to that address.

Response times. We commit to a first response within five business days for general correspondence, within two business days for time-sensitive story enquiries, and within twenty four hours for confirmed factual corrections to published articles.

Complaints procedure. Complaints about our coverage should be raised first with the editorial team via [email protected]. Please include the specific article URL, the passage in question, and the correction sought. We commit to a written response within thirty days. Where a complaint is upheld, we publish a dated correction in place and, where appropriate, a follow-up note.

Postal address. Vida Vegas Media Pty Ltd, Suite 14, Level 3, 200 Adelaide Street, Brisbane QLD 4000, Australia. Postal correspondence is opened on business days.

Press enquiries. Journalists working on stories that touch our coverage areas are welcome to contact the editor directly. We are happy to speak on the record for attribution or on background for context.

Regulatory correspondence. ACMA, AUSTRAC, ASIC and OAIC correspondence should be sent to the registered office by post as well as to the editorial email for prompt attention.

Not covered. We are not a gambling help service. If you are seeking help with gambling harm, GambleAware is on 1800 858 858, twenty four hours a day. Gambling Help Online (gamblinghelponline.org.au) offers web chat.